Returns and Refunds Policy
At Indphila we’re creating a modern pathway for collecting stamps, connecting collectors worldwide and looking at the world of philately. This is at the heart of everything we do.
We’re a company that believes in value for hobby as much as commerce, and that journey are usually as worthy as destinations. These are the stories we are telling through our products and through our community.
If You are dissatisfied with an item, we want to quickly correct the problem. We will gladly replace or exchange the item, or refund the amount you paid. You may return items that are unsatisfactory within 7 days of your product delivery date, Provided they are unused and in their original packaging.
We encourage you to call customer service at +91 636 636 9595 before returning the product so that we can provide you with the best service.
Indphila is committed to 100% customer satisfaction! If you unsatisfied for any reason, you may return you purchase with 7 days of the delivery date* – with original packaging. No questions asked! No restocking fees!
1. Email firstname.lastname@example.org or call +91 636 636 9595
2. With your order number to receive your return authorisation. If item is defective or damaged in shipping, we will issue the payment for return shipment. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
3. We do not accept any returns after 7 days from delivery date.
4. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
5. To cancel an order, please contact Indphila as soon as possible, if your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you.
6. All refund recipients will receive an email confirmation from their records.
If you have any comments, questions or suggestions, please complete a feedback form or you can contact us at:
GST : 29AHCPT9679H1ZF
# 73, First Floor, 5th Cross, 22nd Main,
Srinivasanagar, Banashankari 1st stage.
Bangalore – 560050
Email : email@example.com
Last updated Dec 15, 2019